Frequently Asked Questions

 

WHO IS FIREMAN'S LOCKER, AND WHY SHOULD I ORDER FROM YOU?

We specialize in logo embroidery and work with both large and small companies and organizations worldwide. We treat every customer as if they are our only customer, regardless of the size of their company. 

 

If you have any questions, please do not hesitate to reach out to us through email or phone. We are always happy to help and will work with you personally to ensure that all your questions are answered. 

 

HOW DOES THE ORDERING PROCESS WORK?

Once you have added all the items to your shopping cart, click the “shopping cart/checkout” button and review your shopping cart. 

 

WHAT KIND OF ARTWORK DO YOU ACCEPT?

We support a wide range of file formats, with a preference for those with a resolution of at least 150 dpi. Our most commonly used formats include JPEG, bitmap, AI, PNG, EPS, and Word documents.

 

WHAT IF I HAVE SPECIAL INSTRUCTIONS OR COMMENTS?

You can either call us directly at (908) 455.1229, email us personally at sales@thelogolife.com, or type whatever comments you’d like in the comments box during checkout.

 

DO YOU KEEP OUR LOGO ON FILE?

Once we have digitized your logo, we will keep a copy of it in our records. If you place another order in the future and want the logo to be the same as previous orders, we won't need to redo the logo. We can simply use the approved logo we have on file. If you require any changes to be made to the logo, you can upload the new logo and we'll work with you to get the new artwork approved.

 

CAN I SPECIFY A SPECIFIC PMS COLOR?

Yes, we are able to work with PMS colors, and we can typically find a thread color that closely matches any given PMS color. If there is a difference between the two, we will inform you beforehand and suggest a substitute color that would work.

 

HOW FAST DOES IT TAKE TO SET UP A STOREFRONT?

To get started with your Fireman's Locker website, simply place an order with us for only $299 and we'll take care of setting it up for you. Additionally, we offer an annual fee of just $99 to keep your storefront up and running. Please note that it takes three weeks to process and build your storefront. Once the website is ready, we'll add products that you can start selling right away.

 

HOW FAST WILL I GET MY ORDER?

Your order will be shipped within five business days and delivery will occur the following day based on shipping method and destination. Most customers receive their orders within two weeks of purchase.

 

HOW MUCH DO SHIPPING AND HANDLING COST?

At our store, we have a straightforward pricing policy. We only charge for two things: the cost of the product you are purchasing and the shipping fee (if applicable). If your order value is under $200, we will charge a flat rate of $9.99 for shipping within the continental U.S. For shipping to Hawaii and Alaska, the shipping fee is $19.99.

 

However, we offer free shipping for all orders over $200.

 

CAN I USE MY OWN SHIPPING ACCOUNT?

Should you decide to use your shipping account, please contact our customer service department.

 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, and several online currencies. 

 

WHAT ARE YOUR SET-UP FEES?

We do not charge a set-up fee to digitize artwork, but there is a one-time fee to set up your storefront!

 

 

CAN I SEE A SAMPLE?

When you set up your store, you'll be presented with a version of your logo for approval, which means you only need to do it once. Additionally, on the product pages, we provide you with the option to see your logo on any color shirt you prefer.

 

WHAT IS THE COST OF CHANGING TREAD COLOR?

We do not charge for thread color changes.  We keep it simple: pay for the product...that's it. 

 

HOW MANY COLORS CAN I USE IN MY LOGO?

All of our state-of-the-art embroidery machines utilize the full 15-color heads to use up to 15 colors.

 

WHAT IS THE COST OF DIGITIZING ARTWORK?

"It is essential to digitize your logo before we can start embroidering it on a shirt. This process takes some time, but we do not consider it a cost that you should bear."

 

DO YOU HAVE ACCESS TO ADDITIONAL SHIRTS OTHER THAN WHAT IS ON YOUR SITE?

"Yes, we have access to the largest apparel companies in the United States, and we have contracts to purchase any type of clothing they offer. We display the most popular items on our website, but if you don't find what you're looking for, please feel free to contact us through a note or a call. We can almost always get the shirt you need."

 

WHAT IS THE MINIMUM ORDER?

Your personal storefront already incorporates all the necessary services, including setup, digitization, artwork, and thread color changes, without additional charges. Other companies may offer embroidery services. However, you may be shocked to find that with a $50 setup fee, $30 artwork fee, and a $20 shipping fee. Are you really ready to go $100 in the hole even before purchasing a single product? 

 

We believe that you shouldn't have to pay such high costs. Imagine the amount of money you can save and use to purchase items for your family or giveaways for your loyal customers. Keep in mind that having more branded merchandise out there can significantly enhance your brand's recognition.

 

WHAT IS YOUR GUARANTEE?

We want to ensure that you receive your order accurately, with high quality and on time. In case you are not satisfied with the end products for any reason, please feel free to connect with our sales team. We will work to find a solution to rectify the situation and make sure that you are happy with the outcome.

 

Although it is rare for us to have issues related to customer satisfaction, we acknowledge that mistakes can happen. As a company, we are committed to providing guaranteed satisfaction and we will stand by our promise without hesitation if such a situation arises.

 

We have many satisfied customers, as evidenced by our testimonial page, and we would be honored to have the opportunity to earn your business.